MADE-TO-ORDER & LEAD TIMES

All moss art pieces are made to order unless explicitly noted otherwise.

Typical lead time:
Most pieces are completed and ready to ship within 1–2 weeks from the date of order confirmation.

Because each piece is hand-built using natural materials, slight variations in texture, tone, and composition is normal and part of the work’s character.

Replicas from the product line may be ordered in alternate sizes, subject to material availability and design feasibility.

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CUSTOM & COMMISSIONED WORK

Custom designs are created through direct collaboration with the designer and may include:

• Concept development

• Size and proportion adjustments

• Material and color selection

• Placement and environment considerations

Custom orders require a 50% non-refundable deposit to begin work. The remaining balance is due prior to shipment, delivery, or installation.

Because custom work is made specifically for you, custom pieces are final sale, except in cases of significant deviation from the approved design.

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RETURNS & EXCHANGES

Due to the fragile and made-to-order nature of preserved moss art, returns are not accepted except under the following circumstances:

• The piece arrives damaged in transit

• The piece materially differs from the product description or approved design

• A significant construction defect is present

If an issue arises, please notify us within 48 hours of delivery and include clear photographs. We are committed to working with you to reach a fair resolution.

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SHIPPING POLICY

Shipping Overview

Shipping is not included in listed prices and is quoted separately due to the size, weight, and fragile nature of each piece.

All works are:

• Carefully wrapped

• Padded and braced

• Secured to minimize movement during transit

Carriers

We ship via UPS or FedEx, depending on destination, size, and service availability. Signature confirmation may be required for larger works.

Transit Issues

While every precaution is taken, art shipping carries inherent risk. If a piece arrives damaged, contact us immediately so we can coordinate next steps and work with you to make it right.

Our goal is simple: your piece should arrive ready to hang and be admired.

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LOCAL PICKUP & INSTALLATION SERVICES

Local Pickup

Local pickup is available by appointment for qualifying orders.

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Installation Services

We offer professional installation services for larger residential and commercial projects. Installation options, timelines, and pricing are coordinated on a project-by-project basis.

If installation is not selected, customers are responsible for proper mounting and wall support.

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WARRANTY & CARE

Limited Warranty

We offer a 1-year limited warranty covering:

• Structural integrity of the frame

• Adhesion of moss materials under normal indoor conditions

This warranty does not cover:

• Damage from moisture or water exposure

• Excessive humidity

• Prolonged direct sunlight

• Improper handling or installation

• Normal, minor variation in preserved natural materials over time

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Care & Environment

Preserved moss art is designed for indoor display only.

• No watering or misting required

• Avoid direct sunlight

• Maintain normal indoor humidity

With proper care, your piece will maintain its appearance for years.

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COMMERCIAL & OFFICE INSTALLATIONS

Our work is well suited for offices, hospitality spaces, and commercial interiors. For commercial projects, we are happy to coordinate:

• Multi-piece installations

• Custom sizing

• On-site placement planning

• Installation logistics

Please contact us directly to discuss scope and timelines.

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OUR COMMITMENT

These works are created to hang proudly in homes and professional spaces to anchor rooms, invite attention, and become a point of focus for guests.

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If something isn’t right, we believe in direct communication and thoughtful solutions. We want every piece to feel worthy of its place on your wall.